How to Raise a Service Request
The Service Catalog consolidates all the services that you, as an employee, are entitled to. The catalog makes it easy for you to request for services by providing a one stop shop on the portal.
Login to the service desk portal, then click on Request a service.
From the list of services click on the one that you want to request. You can even search for it directly.
This takes you to the checkout page that provides more details about the service. Fill out your Service Request item, then click the Place Request button at the bottom.
In case you're placing the request on somebody else's behalf, check the box that says Request for someone else, then enter their e-mail address in the Request for field. When you are done, click on the Confirm button at the bottom to process the request.
You can view and modify your tickets at the bottom of the main portal site.
