How to Add a Shared Mailbox in Outlook
After you've opened the ticket and received approval to access a particular mailbox, you'll need to follow the instructions below in order to add the mailbox to your Outlook application:
- Open Outlook.
- Choose the File tab in the ribbon.
- Choose Account Settings, then select Account Settings from the menu.
- Select the Email tab.
- Make sure the correct account is highlighted, then choose Change.
- Choose More Settings > Advanced > Add.
- Type the shared email address, such as example@newpoint.com.
- Choose OK > OK.
- Choose Next > Finish > Close.
- The shared mailbox will appear on your left. If you cannot expand the folder, your access rights may not be correct or may not have applied fully. Wait another 15 mins. or so, then try again. If you still can't access, open a ticket.