How to use the Barracuda E-mail Gateway Defense
The Barracuda Email Gateway Defense is an email security and management solution that provides you with the ability to view a fully-indexed and searchable log of all your e-mail messages, including blocked messages to your account. You can also manage your blocked recipients with the sender policies menu and perform message actions.
Logging In
To access the E-mail Gateway Defense, log in using your NewPoint e-mail here: https://ess.barracudanetworks.com/
OR, click the Manage sender policy link at the bottom of your Barracuda Message actions menu within Outlook:
Using the Message Log
The default page in the Gateway Defense is the Message Log. The message log will show you all email that was successfully and unsuccessfully sent and received to or from your account.
Within the message log, you can specify your message filter, pictured below. You can specify whether to view all messages were successfully delivered, blocked, deferred, or quarantined for up to one month.
Use the Advanced Search feature to provide specific criteria for your search:
Blocked Messages
If an e-mail that is sent to or from your account is blocked, the Gateway Defense provides you with a reason for the block. In the Message Log Search, check the Reason column. This information can be helpful to provide in your IT support tickets to help expedite email routing issues.
Message Actions
When you select one or more messages in your message log, you can take the following actions with the Message Actions menu:
-
Spam – Selected messages are sent to IT for analysis.
-
Not Spam – Selected messages are sent to IT for analysis.
-
Export – Selected messages are exported to an Excel CSV file. When prompted, enter a file name and select whether to save to your local desktop or network.
-
Deliver – Attempts to deliver the selected message(s) to your mailbox. If a message is successfully delivered, the Delivery Status changes to Delivered. The mail remains in the log until you select the message and click Delete. If the mail cannot be delivered, a notice displays in your browser window and the Delivery Status does not change. If delivered messages are not delivered to the recipient's mailbox, open a support ticket and IT will analyze the cause of the block.
-
Delete – Selected messages are removed from the Message Log.
-
Whitelist – Always accept mail from the selected email addresses, domains, and/or users.
-
Recategorize – When one or more categorized emails are selected, allows you to change the category. For example, if the message is categorized as Corporate but you believe it should be categorized as Marketing Materials, you can change the category via the Recategorize drop-down. This action submits this email message for recategorization to your selected category. If you select Other and enter a custom category, the category updates for that particular email message.
Email Categorization
If the Reason for a message in your Message Log column displays as Email Categorization, the email from this sender is categorized as not necessarily spam, but something that you may have subscribed to at one time but no longer want to receive. For example, newsletters and memberships, or marketing information. Email Categorization assigns some of these emails to specific categories, which IT can assist with allowing, blocking, or quarantining for you. Supported categories display in the Message Log Reason field as:
-
Email Categorization (corporate) – Emails sent by a user at an authenticated organization that involves general corporate communications; this does not include marketing newsletters.
-
Email Categorization (transactional) – Emails related to order confirmations, bills, invoices, bank statements, delivery/shipping notices, and service-related surveys.
-
Email Categorization (marketing) – Promotional emails from companies such as Constant Contact.
Sender Policy
Use the Sender Policy page to specify whether to block, allow or quarantine messages from a specific sender or domain. These are called exempt/block list policies. To create a new policy:
- Click the Settings tab at the top, then click Sender Policy.
- From the Policy drop-down menu, select whether to Block, Exempt, or Quarantine the sender.
- Optionally, you can add a comment to indicate why you created the policy.
- Click Add to save the policy:
Set Quarantine Notification Interval
You can configure the Barracuda Email Gateway Defense to notify you by email when you have quarantined messages and how often (this feature is disabled by default):
- Click the Settings tab at the top, then click Quarantine Notification.
- Leave Quarantine messages for Intent Analysis set to No.
- Select Scheduled, then set the time of day for quarantine notification email delivery for any (or all) days of the week. Clear a day if you do not want to send quarantine notifications for that day.
- Click Save Changes to save your settings.
Open a support ticket at support.newpoint.com for further assistance with email routing issues.
-NewPoint Information Technology Dept.